Our Culture

Join our team: Where people are at the heart of everything we do

At Solus, we believe that our people are our greatest asset. Our culture is built on the foundation of putting people first, whether it's our employees, our community, or our customers. We are committed to continually enhancing the support and environment we offer.

Our Purpose

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At Solus, we understand that ‘back to normal’ means something different for every customer. Our aim is to provide exceptional service that caters to these individual requirements. We are committed to striving for the highest quality service. Our dedication to excellence is reflected in our Trustpilot reviews, where customers have praised our friendly and helpful service, timely updates, and the quality of our repairs.

Our Values

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Commitment

Always delivering on our promises, taking accountability and ownership for what we do, and learning as we go to be better every day.

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Care

Building a better Solus for our customers by supporting and growing our people and speaking up if something isn’t right.

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Community

Working together to make Solus brilliant and more inclusive for our customers, colleagues, shareholders, and society.

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Confidence

Using our experience and expertise to shape Solus for today and tomorrow while understanding and managing risks.

Our Sustainability Mission

At Solus, sustainability is a core principle guiding our efforts. We invite you to watch our video, which highlights the journey of transforming an empty building into our newest and first fully electric-powered vehicle damage repair centre. Solus Exeter operates without a gas supply, with heating, water, and even our spray booths running entirely on electricity. Our ambition is to create a Net Zero repair centre, and Solus Exeter represents an important step towards achieving that goal.

Giving Back to Our Community

Our culture extends beyond our workplace and into the community. In our charity video, you'll see our team supporting one of our chosen charities by planting 350 trees. This initiative reflects our desire to offset our environmental impact and make a positive contribution to the community. Additionally, every year, we provide each employee with a £60 charity voucher to support a cause from a list of charities that align with our core values. This empowers our team to contribute to meaningful causes that reflect our commitment to giving back. We believe in making a difference, and our charity efforts are a key part of our company culture.

Ask our People

Meet Carmelo: A Testament to Our Commitment

Meet Carmelo, a 72-year-old team member who has been with us for 27 years. Carmelo's passion and dedication are evident in every day he spends with us, showcasing the long-term commitment and satisfaction that our employees experience. His story is a testament to the supportive and fulfilling work environment we strive to provide.

Meet Our Overnight Teams

Meet our incredible overnight teams, who go the extra mile to ensure our customers' cars are fixed while everyone else is asleep. Their dedication and hard work exemplify our commitment to customer satisfaction and the lengths we go to ensure our customers can get back to their ‘normal’ as quickly as possible. We celebrate our teams unwavering commitment and exceptional service.

Spotlight on Celine

Meet Celine, a dedicated team member whose journey with Solus exemplifies our commitment to supporting career growth and personal development. Celine's story highlights the opportunities available at Solus, where employees are encouraged to pursue their passions and achieve their professional goals. Her experience is a testament to the supportive and empowering environment we provide for all.

Why Join Us?

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When you join Solus, you're not just starting a job; you're becoming part of a family that values and supports each other. We prioritise the well-being and growth of our employees, celebrate their achievements, and actively contribute to the community. We offer several internal upskilling programmes that have allowed our employees to pursue their dreams in the automotive industry, fully funded by us. These programmes are designed to help you grow and develop your skills, ensuring you can advance your career and achieve your professional goals. Our culture is one of inclusivity, dedication, and making a positive impact.

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